If you call customer service today, how long do you think it will be before you hear, “Hello, how may I serve you today?”? Everyone goes through this at some point in their life, but have you ever wondered what it’s like on the other side? Picture yourself fielding the same question from a hundred different customers every day. That’s the difficulty that service personnel that help customers encounter every day.

At a time when customer loyalty is on the wane, how can businesses guarantee they provide stellar service to their clientele? The answer to this predicament lies in the realm of artificial intelligence. Let’s take a look at 10 potential ways in which AI might enhance your interaction with customers.

Help for customers using chatbot service.

Workers in today’s customer service departments are expected to handle a high volume of calls everyday. They also have the responsibility of reducing the average time it takes to handle each customer’s complaint. The use of chatbots may greatly assist in the resolution of each of these issues. Chatbots can not only handle a high volume of customer inquiries in a way that is most accurate and human-like, but they can also provide instantaneous answers at lightning speeds in real-time, relieving pressure on human agents. Almost 85% of customer communications, according to Gartner, will be handled automatically by 2020. Using ai for customer service is essential here.

Cost-cutting that doesn’t skimp on productivity

According to IBM’s estimations, businesses spend more than $1.3 trillion annually to handle 265 billion customer service calls. By answering up to 80% of commonly asked questions, decreasing the time it takes to reply to customer enquiries, and freeing up human staff to focus on more difficult activities, chatbots may aid businesses in cutting the costs involved with providing customer service. The computerization of telephone calls is a prime example of this idea in action. In order to improve upon conventional interactive voice response systems, call computerization incorporates machine learning and superior speech recognition. Thus, as compared to outsourced contact centres that rely on human labour, call computerization may result in savings of 60-80 percent.

Help is accessible whenever it’s needed, 365 days a year.

Clients like to have some say in how their service is provided to them. Brands need to be consistently accessible and responsive to customer demands all year round. Automated customer service may make it a reality. It allows companies to give help for their customers whenever they need it, day or night. This means that customers may obtain answers to their inquiries whenever they have them, day or night, and without having to wait for a very long period. This would do wonders for the company’s reputation and customer retention rates, as well as the pleasure and satisfaction of its clientele and the quality of its customer service.

Improved ability to connect with customers on a personal level

It’s possible that AI might greatly enhance human customer service. Artificial intelligence is being applied in several ways to enhance customer service, but two of the most prominent are AI-assisted messaging and email tagging. With the help of chatbots powered by AI, customer service agents can handle a large percentage of inbound messages from satisfied customers. By having AI-powered algorithms scan emails, categorise them, and route them to the proper office, the time it takes to read each client email may be drastically reduced. They won’t have to spend as much time answering customer emails. This would free up the agents’ time to focus on the more complex issues that need direct communication with customers.